Frequently Asked Questions

Installation is simple! Download a compatible IPTV player (IBO Player or TiviMate recommended), then enter your credentials (username, password, and server URL) that we provide after purchase. We also offer detailed installation guides for each platform.

You can renew anytime from your dashboard or by visiting our pricing page. We also send reminder emails 7 days before your subscription expires.

We offer 22,000+ channels including Canadian channels (CBC, CTV, TVA, RDS), US networks (ESPN, HBO, CNN), French channels (TF1, M6, Canal+), and international content in multiple languages. All major sports, movies, and TV shows are included.

Yes, IPTV technology is legal. However, content distribution depends on licensing. We provide the service platform; it's the user's responsibility to ensure compliance with local laws regarding content consumption.

We offer content in SD, HD, Full HD, and 4K quality depending on your internet speed. We recommend at least 10 Mbps for HD and 25+ Mbps for 4K streaming.

We occasionally offer promotional trials. Contact our support team or check our website for current trial offers. Trials typically last 24-48 hours with limited channels.

Our IPTV service works on Android, iOS, Fire TV, Smart TVs (Samsung, LG), Apple TV, MAG boxes, and more. Any device that supports M3U playlists or Xtream Codes is compatible.

Yes! Depending on your plan, you can use 1, 2, or 3 devices at the same time. Upgrade your plan anytime to add more connections.

We accept multiple payment methods including credit cards (Visa, Mastercard), cryptocurrency, bank transfers, and WhatsApp payment. Choose the method that works best for you during checkout.

Absolutely! We use industry-standard SSL encryption and secure payment gateways. We never store your complete payment details on our servers.

Most subscriptions are activated within 5-15 minutes after payment confirmation. For manual payment methods (crypto, bank transfer), activation may take up to 2-4 hours during business hours.

We offer a 7-day money-back guarantee if you experience technical issues we cannot resolve. Refunds for change of mind are evaluated case-by-case within 48 hours of purchase.

First, check your internet connection and restart your device. If issues persist, contact our 24/7 support team via WhatsApp or email. Most issues are resolved within 30 minutes.

Yes! We provide 24/7 technical support via WhatsApp, email, and live chat. Our team can help with installation, troubleshooting, and any questions you may have.